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Apple iPad & iPhone Management

ITS provides management of University-owned Apple iPads and iPhones that can run the iOS and iPadOS version 13 or higher operating systems.

Enrolling devices in this service provides:

  • Campus baseline security configuration
  • Automatic configuration of devices based on department-level needs
  • Deployment, updates, and removal of University-owned apps

Services for Managed iPads/iPhones

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Device Enrollment

Managed devices are enrolled in the campus Mobile Device Management (MDM) system. Once your devices are enrolled, they can be managed and configured remotely.  To enroll devices, please submit a ticket in SlugHub:  

  • Type keyword "mdm"
  • Select Mobile Device Management (MDM) > iPad/iPhone (Campus Managed) > Device Enrollment

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Device Configuration

Managed devices can have settings and security configuration applied to them to meet campus and user requirements.  To request configuration of a managed iPad/iPhone, please submit a ticket in SlugHub:  

  • Type keyword "mdm"
  • Select Mobile Device Management (MDM) > iPad/iPhone (Campus Managed) > Device Help

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Mobile App Installation

Managed devices can have apps installed automatically or via user install.  We can assist with free app installs and facilitate paid app purchase and installation.  To request help with apps for managed iPads/iPhones, please submit a ticket in SlugHub:  

  • Type keyword "mdm"
  • Select Mobile Device Management (MDM) > iPad/iPhone (Campus Managed) > App Installation Help

Device Management Consultation

We provide consultation to determine the best approach for managing devices in your department. We will work with you to understand your requirements for your device management needs. Various device settings can be put in place to restrict or enable features of iPads and iPhones. 

ITS Staff Jamf Administrator Help

ITS staff who manage devices using the Campus Jamf system can report problems or request help by submitting a ticket in SlugHub:

  • Type keyword "mdm"
  • Select Mobile Device Management (MDM) > MDM (Campus Jamf Pro) > Admin Help

Apple Deployment Programs

This service works in conjunction with Apple Deployment services such as:

Device Enrollment Program (DEP)
iPhones and iPads can be assigned to the Campus MDM system so that they are enrolled and managed as soon as they are unboxed and powered on for the first time and continue to be managed even if they are wiped. At this time, devices must be purchased from these sources for DEP compatibility:

  • iPads: Apple punch-out in CruzBuy
  • iPads/iPhones:: AT&T
  • iPads/iPhones:: From Verizon Wireless
  • iPads/iPhones: From CDW-G punchout in CruzBuy

Devices that cannot be enrolled via DEP can still be enrolled through a manual enrollment process. Currently, devices purchased though the BayTree Campus Store will need manual enrollment. 

Volume Purchase Program (VPP)
Mobile apps can be purchased and assigned to devices without the need for AppleIDs.  App ownership is retained by the University, not individuals.