The mission of Information Technology Services (ITS) is to provide high quality infrastructure, support, and innovation in the delivery of services and security to UCSC. We strive to help make it easier for everyone at UCSC to learn, teach, research, and work through the effective deployment and use of information technology.

About the Organization

The ITS Division is led by the Vice Chancellor Information Technology and consists of nine ITS units, 240 staff, and nearly 100 student workers. We are a service and solutions collaborative organization focused on providing useful, timely and thoughtful information and assistance to our university community.


Guiding Principles

The Who We Are Guiding Principles represent the values of ITS staff. Integrity, client focus, knowledge, team work, and fulfillment are the cornerstones of our culture.

integrity

Integrity

We are fair, honest, and honor our commitments.

  • Do business fairly, in a transparent and ethical manner.
  • Be consistent in your words and actions.
  • Conduct business with the highest standards of professional behavior.
  • Be your best self and build trust in every situation.
  • Treat each other equally.
client

Client Focus

We deliver valuable support and services.

  • Handle difficult situations with patience and thoughtful attention.
  • Offer solutions with a positive ‘can do’ attitude.
  • Empower clients to navigate ITS services quickly and effectively.
  • Engage people with courtesy and dignity.
  • Be friendly, responsive and nimble.
knowledge

Knowledge

We are open to new experiences. 

  • Passion and perseverance are keys to producing extraordinary results.
  • Be enthusiastic, curious, adventurous, and creative.
  • Challenge yourself to keep learning and discovering.
  • Be adaptable to change and willing to take risks.
  • Welcome opportunities that develop new skills.
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Team Work

We respect, trust, and care for each other. 

  • Move forward together. We are stronger as a whole than as individuals.
  • Be inclusive and embrace diverse viewpoints.
  • Listen and allow others to speak freely and candidly.
  • Engage others in a manner that exhibits cooperation.
  • Laugh and learn from mistakes.
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Fulfillment

We are energized to find joy at work. 

  • Recognize achievements and reward outstanding performance.
  • Make space for enjoyment.
  • Be engaged and have fun.
  • Cultivate an authentic work environment where you can grow professionally.
  • Invest the right amount of time to work-life-balance.
  • Aim for quality in everything you do.