The mission of Information Technology Services (ITS) is to provide high quality infrastructure, support, and innovation in the delivery of services and security to UCSC. We strive to make it easier for students, faculty and staff to learn, research, teach, and work through the effective deployment and use of information technology.

Strategic Planning, Governance & Projects

Who We Are Guiding Principles



We are fair, honest, and honor our commitments.

  • Do business fairly, in a transparent and ethical manner.
  • Be consistent in your words and actions.
  • Conduct business with the highest standards of professional behavior.
  • Be your best self and build trust in every situation.
  • Treat each other equally.

Client Focus

We deliver valuable support and services.

  • Handle difficult situations with patience and thoughtful attention.
  • Offer solutions with a positive ‘can do’ attitude.
  • Empower clients to navigate ITS services quickly and effectively.
  • Engage people with courtesy and dignity.
  • Be friendly, responsive and nimble.


We are open to new experiences. 

  • Passion and perseverance are keys to producing extraordinary results.
  • Be enthusiastic, curious, adventurous, and creative.
  • Challenge yourself to keep learning and discovering.
  • Be adaptable to change and willing to take risks.
  • Welcome opportunities that develop new skills.

Team Work

We respect, trust, and care for each other. 

  • Move forward together. We are stronger as a whole than as individuals.
  • Be inclusive and embrace diverse viewpoints.
  • Listen and allow others to speak freely and candidly.
  • Engage others in a manner that exhibits cooperation.
  • Laugh and learn from mistakes.


We are energized to find joy at work. 

  • Recognize achievements and reward outstanding performance.
  • Make space for enjoyment.
  • Be engaged and have fun.
  • Cultivate an authentic work environment where you can grow professionally.
  • Invest the right amount of time to work-life-balance.
  • Aim for quality in everything you do.