Residential Network Services (ResNet)

UCSC Colleges, Housing and Educational Services partners with Information Technology Services to provide Residential Network services (ResNet) in the residential halls, apartments, Family Student Housing, the Village, the Camper Park and the University Town Center in support of the educational mission of UC Santa Cruz.

What is ResNet?

We provide technical and networking support across campus - we assist campus residents with safely connecting to the campus residential network, troubleshooting network or operating system issues, and performing hands-on technical support for student owned devices. We can be contacted via email or over the phone. Some of the services we provide are listed below:

 

Answer quick technical questions  over the phone or via email Assist with connecting devices to campus networks
Troubleshoot Network Connections Enroll gaming devices (i.e Xboxes, PS4s) on the network
Diagnose and Fix Software Issues Assist with Cable Modems at Family Student Housing
Troubleshoot TV Service Assist with removing copyrighted material after a DMCA violation
Scan Computers for Viruses and Malware

 

Locations & Hours

We are open for remote services 10am - 5pm, Monday - Friday. For the fastest service, we recommend that you submit a ticket or leave us a voicemail with your cruzID, phone number, and a brief summary of your issue. 

College Eight ResNet Stevenson Location

Rachel Carson College ResNet Office

Directions

1. Take any loop or city bus going towards the Rachel Carson College bus stop.
2. Proceed to walk towards the Rachel Carson College Dining hall.
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3. Before going down the first set of stairs, turn right and head all the way down the hall to Room 258.

Stevenson College ResNet Office

Directions

1. Take any loop or city bus going toward the Bookstore bus stop.
2. Walk towards the Cowell/Stevenson Dining hall.
3. Keep walking down and around the right side of the dining hall and then veer right towards the Stevenson Apartments
4. Casa 11 (House 11) is located down the stairs from the Stevenson Community Room. Room 125 is on the back side of Casa 11 (the one facing the Stevenson classrooms/library)."