ITS User Experience Research

About User Experience Research

ITS engages in user experience research to understand and respond to the IT needs of the UCSC community. User experience research includes administering surveys, collecting feedback, conducting usability testing, interviewing students, faculty and staff, and other research modalities. ITS analyzes user experience research data and may share findings within ITS, with campus stakeholders, and in some cases more broadly.

ITS Privacy Statement for User Experience Research

Research Initiatives

UCSC Information Technology Survey – Spring 2023

The ITS Information Technology Survey seeks to understand UCSC technology needs, and capture strengths and areas for improvement. The annual survey provides ITS with valuable direct feedback from campus constituents. This survey has been undertaken with input from the Academic Senate Committee on Information Technology (CIT), and Institutional Research, Assessment, and Policy Studies (IRAPS).

ITS User Experience Research Pool

The ITS User Experience Research Pool provides students, faculty, and staff with opportunities to engage with and share feedback on UCSC websites and IT applications, systems, and services. Learn more about how you can participate in the research pool.


If you have questions or ideas related to ITS user experience research, please contact the ITS User Experience group at