Standard Desktop Support

ITS provides a suite of services in support of computers and software used by faculty and staff. Maintaining a secure computing environment is a priority of Standard Desktop Support.

New Computer Setup

Request New Computer Setup in IT Request

When you receive a new computer, submit a request to have your computer confgured as a campus standard computer. We configure Windows PC and Mac computers with a current operating system, applications, accounts, and settings. This provides a standard, consistent, secure computing environment for you to use. When moving from an old computer to a new computer we migrate your files, data, and settings. 

Learn more about Computer Setup

Software Licensing & Installation

If you need help installing software, submit a ticket in IT Request. Please be prepared to provide license codes and installation media if needed. We also provide assistance for software licensing.

Learn more about Software Licensing

Computer Troubleshooting

Having problems with your computer? We can help diagnose and resolve computer issues.
Submit a ticket in IT Request with the Keyword: Help and select an appropriate category.

Computer Surplus & Disposal

Request Computer Equipment Surplus and Disposal

When computer equipment is no longer useful, we can prepare computers for surplus or e-waste including securely erasing data.

Learn more about Secure Data Disposal


Computers can receive Standard Desktop services by meeting these criteria:

  • Computer is university property, not personally-owned
  • Computer is running a Standard Operating System 
    (Windows 7 & 10, Mac OS X 10.9 - 10.11)
  • Support technician administrative access exists or can be created on the computer.
  • Support Center can re-image a computer when necessary to resolve an incident or complete a service request.
  • Support Center has the ability to remotely control the computer with the client’s authorization using QuickSupport
  • Computers in labs may be eligible for support on a per-lab basis if the lab configuration meets all other requirements for service support.
    Contact the SDS service manager to evaluate lab support.

Service Levels

2015-2017 Service Level Agreement: Standard Desktop Support

  1. General Overview
  2. Service Description
  3. Roles & Responsibilities
  4. Requesting Service
  5. Hours of Coverage, Response Times, & Complaint Resolution
  6. Maintenance & Service Changes
  7. Pricing
  8. Review & Reporting
  9. Approvals

Standard Desktop Support is available Monday - Friday, 8am-5pm on regular business days.

When a ticket is opened in IT Request, the Support Center will set a priority, assign a technician, and respond directly to you within 8 business hours.


Remote Assistance
All clients can receive remote assistance via ITS QuickSupport. Support staff will always request permission from clients prior to establishing remote control connections.

Other Applicable Policies
IT Policies and Guidelines
Acceptable Use Policy
UCSC Password Strength & Security Standards
Understanding UCSC's Minimum Network Connectivity Requirements
UCSC Implementation of the UC Electronic Communications Policy (ECP)
UCSC Remote Access Requirements

See Also