ITS Units

The Information Technology Services (ITS) Division consists of six ITS units, 240 staff, and nearly 150 student workers.  Unit Org Charts

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PRODUCTS & SERVICES

The Products & Services Unit is led by the Interim Chief Products Officer (CPO) Byron Walker. This unit includes Infrastructure Products, Cybersecurity Products, Business & Enterprise Systems, and Campus Technology Services / Academic Computing.

Responsibilities

  • Customer engagement, requirements gathering, understanding customer business goals

  • Measurement and monitoring related to service standards and customer satisfaction

  • Product/Service feature prioritization, roadmap and planning

  • Product/Service governance

  • Industry analysis including scanning industry for new technology

  • Training, skills development in product management

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INFORMATION SECURITY

The Information Security Unit is led by Information Security Officer (CISO) Brian Hall.

Responsibilities

  • Identify, protect, detect, respond, and recover

    • Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.

    • Protect - safeguards to ensure delivery of critical infrastructure services.

    • Detect - identify the occurrence of a cybersecurity event.

    • Respond - take action regarding a detected cybersecurity incident.

    • Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.

  • Policy, compliance, Digital Millennium Copyright Act (DMCA)

  • Cyber awareness activities and training

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EXPERIENCE

The Experience Unit includes Communications, Campus Engagement, Alumni/Corporate Relations, Divisional Events and Training, User Experience Design, Industry Partnerships, and IT Evangelism.

Responsibilities

  • External and internal communications

  • Storytelling, messaging

  • User research, analysis, engagement and outreach

  • UX, UI and service design

  • ITS branding

  • ITS marketing

  • ITS staff engagement, events

  • Internal and external training

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TECHNOLOGY ENGINEERING

The Technology Engineering Unit is led by Interim Chief Technology Officer (CTO) Melanie Douglas. This unit includes Software Engineering and Infrastructure & Client Support.

Unit Responsibilities

  • Architecture and standards

  • Professional development

  • Defining and managing processes

  • Adherence to policy compliance

  • Common tools and common processes. Examples include:

      • Incident Management

      • Request Fulfillment

      • Change Control

  • Day to day operations

Software Engineering Responsibilities

  • Select tools

  • Testing - standards, continuous integration, comprehensively testing

  • Partner with all ITS units on metrics and change management considerations

  • Interfaces/Integration

  • Developing coding standards, release cycle, coding languages

  • Staff expertise - pathway for beginner to expert software programmer

  • Data management, database administration, data scientist, data element inventory

  • Software development life cycle

  • Architecture - inventory, documenting software, participation on design review board, development platforms

  • 3rd party software support

  • ERP planning/Enterprise app

  • Software development - design and build

Infrastructure & Client Support Responsibilities

  • Network

  • Telecommunications

  • System administration

  • Physical Data Center support

  • Endpoint computing

  • Help desk/service Desk

  • Audio visual support for events

  • Classroom technology support

  • Computer labs

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RESOURCE PLANNING & MANAGEMENT

The Resource Planning & Management Unit is led by Chief Operating Officer (COO) Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations.

Responsibilities

  • Budget development and management - budget development and financial management, funding and costing models, financial analysis and reporting, fund accounting, compliance and audit, liaison to campus Planning & Budget.

  • Human Resources - compensation, equity, merit, recruitments, analysis, staffing data, diversity, equity and inclusion reporting, training and development planning, compliance, reporting and audit, liaison to Staff Human Resources.

  • Space Management - planning, audit, strategy, and liaison to campus Capital Planning & Space Management.

  • Portfolio Management and Strategy - establishment of financial standards and alignment on strategic process for managing product budgets.

  • Business Analytics - management of metrics approach, data management, development of framework to demonstrate value of ITS services and progress on campus objectives.

  • Business Operations - recharge/billing standards, policy interpretation and compliance, process development/implementation/improvement, liaison to campus Procurement and Accounting.