ITS Units
The Information Technology Services (ITS) Division consists of six ITS units, 220 staff, and nearly 100 student workers. Unit Org Charts
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PRODUCTS & SERVICES
The Products & Services Unit is led by the Chief Products Officer, Byron Walker. This unit includes Infrastructure Products, Cybersecurity Products, Business & Enterprise Systems, and Campus Technology Services / Academic Computing.
Responsibilities
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Customer engagement, requirements gathering, understanding customer business goals
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Measurement and monitoring related to service standards and customer satisfaction
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Product/Service feature prioritization, roadmap and planning
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Product/Service governance
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Industry analysis including scanning industry for new technology
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Training, skills development in product management
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INFORMATION SECURITY
The Information Security Unit is led by Information Security Officer, Brian Hall.
Responsibilities
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Identify, protect, detect, respond, and recover
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Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.
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Protect - safeguards to ensure delivery of critical infrastructure services.
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Detect - identify the occurrence of a cybersecurity event.
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Respond - take action regarding a detected cybersecurity incident.
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Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.
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Policy, compliance, Digital Millennium Copyright Act (DMCA)
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Cyber awareness activities and training
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EXPERIENCE
The Experience Unit is lead by Chief Experience Officer, Phyllis Treige. This unit includes Communications, Campus Engagement, Alumni/Corporate Relations, Divisional Events and Training, User Experience Design and Testing, Industry Partnerships, and IT Evangelism.
Responsibilities
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External and internal communications
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Storytelling, messaging
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User research, analysis, engagement and outreach
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UX, UI and service design
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ITS branding
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ITS marketing
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ITS staff engagement, events
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Internal and external training
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TECHNOLOGY ENGINEERING
The Technology Engineering Unit is led by Chief Technology Officer, Melanie Douglas. This unit includes Software Engineering and Infrastructure & Client Support.
Unit Responsibilities
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Architecture and standards
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Professional development
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Defining and managing processes
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Adherence to policy compliance
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Common tools and common processes. Examples include:
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Incident Management
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Request Fulfillment
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Change Control
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Day to day operations
Software Engineering Responsibilities
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Select tools
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Testing - standards, continuous integration, comprehensively testing
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Partner with all ITS units on metrics and change management considerations
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Interfaces/Integration
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Developing coding standards, release cycle, coding languages
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Staff expertise - pathway for beginner to expert software programmer
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Data management, database administration, data scientist, data element inventory
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Software development life cycle
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Architecture - inventory, documenting software, participation on design review board, development platforms
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3rd party software support
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ERP planning/Enterprise app
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Software development - design and build
Infrastructure & Client Support Responsibilities
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Network
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Telecommunications
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System administration
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Physical Data Center support
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Endpoint computing
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Help desk/service Desk
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Audio visual support for events
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Classroom technology support
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Computer labs
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RESOURCE PLANNING & MANAGEMENT
The Resource Planning & Management Unit is led by Chief Operating Officer, Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations.
Responsibilities
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Budget development and management - budget development and financial management, funding and costing models, financial analysis and reporting, fund accounting, compliance and audit, liaison to campus Planning & Budget.
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Human Resources - compensation, equity, merit, recruitments, analysis, staffing data, diversity, equity and inclusion reporting, training and development planning, compliance, reporting and audit, liaison to Staff Human Resources.
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Space Management - planning, audit, strategy, and liaison to campus Capital Planning & Space Management.
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Portfolio Management and Strategy - establishment of financial standards and alignment on strategic process for managing product budgets.
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Business Analytics - management of metrics approach, data management, development of framework to demonstrate value of ITS services and progress on campus objectives.
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Business Operations - recharge/billing standards, policy interpretation and compliance, process development/implementation/improvement, liaison to campus Procurement and Accounting.