ITS Units

The Information Technology Services (ITS) Division consists of six ITS units, 240 staff, and nearly 150 student workers. Unit Org Charts

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PRODUCTS & SERVICES UNIT

The Products & Services Unit is led by the Interim Chief Products Officer (CPO) Byron Walker. This unit includes Research IT, Foundational Products, Common Business Products, Cybersecurity Products, and Specialty Products. 

Responsibilities

  • Customer engagement, requirements gathering, understanding customer business goals
  • Measurement and monitoring related to service standards and customer satisfaction
  • Product/Service feature prioritization, roadmap and planning
  • Product/Service governance
  • Industry analysis including scanning industry for new technology
  • Training, skills development in product management

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TECHNOLOGY ENGINEERING UNIT

The Technology Engineering Unit is led by Interim Chief Technology Officer (CTO) Melanie Douglas. This unit includes Software Engineering and Infrastructure & Client Support.

Unit Responsibilities

  • Architecture and standards
  • Professional development
  • Defining and managing processes
  • Adherence to policy compliance
  • Common tools and common processes. Examples include:
      • Incident Management
      • Request Fulfillment
      • Change Control
  • Day to day operations

Software Engineering Responsibilities

  • Select tools
  • Testing - standards, continuous integration, comprehensively testing
  • Partner with all ITS units on metrics and change management considerations
  • Interfaces/Integration
  • Developing coding standards, release cycle, coding languages
  • Staff expertise - pathway for beginner to expert software programmer
  • Data management, database administration, data scientist, data element inventory
  • Software development life cycle
  • Architecture - inventory, documenting software, participation on design review board, development platforms
  • 3rd party software support
  • ERP planning/Enterprise app
  • Software development - design and build

Infrastructure & Client Support Responsibilities

  • Network
  • Telecommunications
  • System administration
  • Physical Data Center support
  • Endpoint computing
  • Help desk/service Desk
  • Audio visual support for events
  • Classroom technology support
  • Computer labs

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RESOURCE PLANNING & MANAGEMENT UNIT

The Resource Planning & Management Unit is led by Chief Operating Officer (COO) Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations.

Responsibilities

  • Budget development and management - budget process, funding models, recharge/billing standards, liaison to Planning and Budget, costing models, financial analysis, fund accounting, compliance, reporting and audit.
  • Human Resources - compensation, equity, merit, recruitments, salary analysis, staffing data, ad-hoc requests, training and development planning, compliance, reporting and audit.
  • Space Management - planning.
  • Portfolio Management and Strategy - establish standards and alignment on process.
  • Business Analytics - rigorize metrics, data management, showing value and progress on campus objectives.
  • Business Operations - facilities, space planning, and admin support.

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INFORMATION SECURITY UNIT

The Information Security Unit is led by Interim Information Security Officer (CISO) Brian Hall.

Responsibilities

  • Identify, protect, detect, respond, and recover
    • Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.
    • Protect - safeguards to ensure delivery of critical infrastructure services.
    • Detect - identify the occurrence of a cybersecurity event.
    • Respond - take action regarding a detected cybersecurity incident.
    • Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.
  • Policy, compliance, Digital Millennium Copyright Act (DMCA)
  • Cyber awareness activities and training

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USER EXPERIENCE UNIT

The User Experience Unit includes Communications, Campus Engagement, Alumni/Corporate Relations, Divisional Events and Training, User Experience Design, Industry Partnerships, and IT Evangelism.

Responsibilities

  • External and internal communications
  • Storytelling, messaging
  • User research, analysis, engagement and outreach
  • UX, UI and service design
  • ITS branding
  • ITS marketing
  • ITS staff engagement, events
  • Internal and external training