ITS Units

The Information Technology Services (ITS) Division consists of six ITS units, 220 staff, and nearly 100 student workers.  Unit Org Charts


Experience

The Experience Unit is led by Chief Experience Officer (CXO) Phyllis Treige. This unit includes Communications, Campus Engagement, Alumni/Corporate Relations, Divisional Events and Training, User Experience Design, Industry Partnerships, and IT Evangelism. EXP Org Chart

Responsibilities

  • External and internal communications

  • Storytelling, messaging

  • User research, analysis, engagement and outreach

  • UX, UI and service design

  • ITS branding

  • ITS marketing

  • ITS staff engagement, events

  • Internal and external training 


Information Security

The Information Security Unit is led by Information Security Officer (CISO) Brian Hall. InfoSec Org Chart

Responsibilities

  • Identify, protect, detect, respond, and recover

    • Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.

    • Protect - safeguards to ensure delivery of critical infrastructure services.

    • Detect - identify the occurrence of a cybersecurity event.

    • Respond - take action regarding a detected cybersecurity incident.

    • Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.

  • Policy, compliance, Digital Millennium Copyright Act (DMCA)

  • Cyber awareness activities and training


Products and Services

The Products & Services Unit is led by the Chief Products Officer (CPO) Byron Walker. This unit includes Infrastructure Products, Cybersecurity Products, Business & Enterprise Systems, and Campus Technology Services / Academic Computing. P&S Org Chart

Responsibilities

  • Customer engagement, requirements gathering, understanding customer business goals

  • Measurement and monitoring related to service standards and customer satisfaction

  • Product/Service feature prioritization, roadmap and planning

  • Product/Service governance

  • Industry analysis including scanning industry for new technology

  • Training, skills development in product management 


Resource Planning and Management

The Resource Planning & Management Unit is led by Chief Operating Officer (COO) Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations. RPM Org Chart

Responsibilities

  • Budget development and management - budget development and financial management, funding and costing models, financial analysis and reporting, fund accounting, compliance and audit, liaison to campus Planning & Budget.

  • Human Resources - compensation, equity, merit, recruitments, analysis, staffing data, diversity, equity and inclusion reporting, training and development planning, compliance, reporting and audit, liaison to Staff Human Resources.

  • Space Management - planning, audit, strategy, and liaison to campus Capital Planning & Space Management.

  • Portfolio Management and Strategy - establishment of financial standards and alignment on strategic process for managing product budgets.

  • Business Analytics - management of metrics approach, data management, development of framework to demonstrate value of ITS services and progress on campus objectives.

  • Business Operations - recharge/billing standards, policy interpretation and compliance, process development/implementation/improvement, liaison to campus Procurement and Accounting.


Technology Engineering

The Technology Engineering Unit is led by Chief Technology Officer (CTO) Melanie Douglas. This unit includes Client Support, Enterprise Architecture, Instructional Spaces & Media Technology, Network Engineering, Software Engineering and Systems Engineering. TE Org Chart

Responsibilities

  • Client Support - Endpoint engineering, ResNet, Desktop Support, Support Center, Computer Labs

  • Enterprise Architecture - Enterprise Architecture, Change Management, Information Assurance

  • Instructional Spaces and Media Technology - Instructional Spaces, Media Technology, Events Support

  • Network Engineering - Data Center Operations, Network Telcom, Telecommunications, Network Operations

  • Software Engineering - Web Development, Web Content, Platform and Enterprise Platform Development

  • Systems Engineering - Infrastructure Engineering, Platform Engineering, Systems Engineering, Specialized Integrations, Enterprise Integrations, Database


Vice Chancellor Office

VC Van Williams collaborates across the campus with leaders, vice chancellors, deans, faculty, staff, students, and other key campus stakeholders including UCSC alumni and Silicon Valley business partners to identify opportunities to leverage technology in ways that support the goals of teaching and learning, research and discovery, and outreach.