ITS Units

The Information Technology Services (ITS) Division consists of six ITS units, 240 staff, and nearly 150 student workers. Unit Org Charts

 __________________________________________________________________________________

PRODUCTS & SERVICES UNIT

The Products & Services Unit is led by the Interim Chief Products Officer (CPO) Byron Walker. This unit includes Research IT, Foundational Products, Common Business Products, Cybersecurity Products, and Specialty Products. 

Responsibilities

• Customer engagement, requirements gathering, understanding customer business goals
• Measurement and monitoring related to service standards and customer satisfaction
• Product/Service feature prioritization, roadmap and planning
• Product/Service governance
• Industry analysis including scanning industry for new technology
• Training, skills development in product management

__________________________________________________________________________________

TECHNOLOGY ENGINEERING UNIT

The Technology Engineering Unit is led by Interim Chief Technology Officer (CTO) Melanie Douglas. This unit includes Software Engineering and Infrastructure & Client Support.

Unit Responsibilities

• Architecture and standards
• Professional development
• Defining and managing processes
• Adherence to policy compliance
• Common tools and common processes. Examples include:
  • • Incident Management
    • Request Fulfillment
    • Change Control
• Day to day operations

Software Engineering Responsibilities

• Select tools
• Testing - standards, continuous integration, comprehensively testing
• Partner with all ITS units on metrics and change management considerations
• Interfaces/Integration
• Developing coding standards, release cycle, coding languages
• Staff expertise - pathway for beginner to expert software programmer
• Data management, database administration, data scientist, data element inventory
• Software development life cycle
• Architecture - inventory, documenting software, participation on design review board, development platforms
• 3rd party software support
• ERP planning/Enterprise app
• Software development - design and build

Infrastructure & Client Support Responsibilities

• Network
• Telecommunications
• System administration
• Physical Data Center support
• Endpoint computing
• Help desk/service Desk
• Audio visual support for events
• Classroom technology support
• Computer labs

__________________________________________________________________________________

RESOURCE PLANNING & MANAGEMENT UNIT

The Resource Planning & Management Unit is led by Chief Operating Officer (COO) Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations.

Responsibilities

• Budget development and management - budget process, funding models, recharge/billing standards, liaison to Planning and Budget, costing models, financial analysis, fund accounting, compliance, reporting and audit.
• Human Resources - compensation, equity, merit, recruitments, salary analysis, staffing data, ad-hoc requests, training and development planning, compliance, reporting and audit.
• Space Management - planning.
• Portfolio Management and Strategy - establish standards and alignment on process.
• Business Analytics - rigorize metrics, data management, showing value and progress on campus objectives.
• Business Operations - facilities, space planning, and admin support.

__________________________________________________________________________________

INFORMATION SECURITY UNIT

The Information Security Unit is led by Interim Information Security Officer (CISO) Brian Hall.

Responsibilities

• Identify, protect, detect, respond, and recover
  • Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.
  • Protect - safeguards to ensure delivery of critical infrastructure services.
  • Detect - identify the occurrence of a cybersecurity event.
  • Respond - take action regarding a detected cybersecurity incident.
  • Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.
• Policy, compliance, Digital Millennium Copyright Act (DMCA)
• Cyber awareness activities and training

__________________________________________________________________________________

USER EXPERIENCE UNIT

The User Experience Unit includes Communications, Campus Engagement, Alumni/Corporate Relations, Divisional Events and Training, User Experience Design, Industry Partnerships, and IT Evangelism.

Responsibilities

• External and internal communications
• Storytelling, messaging
• User research, analysis, engagement and outreach
• UX, UI and service design
• ITS branding
• ITS marketing
• ITS staff engagement, events
• Internal and external training