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ITS Units

The Information Technology Services (ITS) Division consists of six ITS units, 240 staff, and nearly 100 student workers.  Unit Org Charts

Experience

The Experience Unit is led by Chief Experience Officer (CXO) Phyllis Treige. This unit includes Marketing & Communications, Experience Design, Digital Accessibility & Inclusion, Engagement, and Strategic Initiatives.

Responsibilities

  • External and internal communications

  • Storytelling, messaging

  • User research, analysis, engagement and outreach

  • UX, UI and service design

  • ITS branding

  • ITS marketing

  • ITS staff engagement, events

  • Internal and external training 

Information Security

The Information Security Unit is led by Information Security Officer (CISO) Brian Hall

Responsibilities

  • Identify, protect, detect, respond, and recover

    • Identify - managing cybersecurity risk to systems, people, assets, data, and capabilities.

    • Protect - safeguards to ensure delivery of critical infrastructure services.

    • Detect - identify the occurrence of a cybersecurity event.

    • Respond - take action regarding a detected cybersecurity incident.

    • Recover - maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident.

  • Policy, compliance, Digital Millennium Copyright Act (DMCA)

  • Cyber awareness activities and training

Products and Services

The Products & Services Unit is led by the Chief Products Officer (CPO) Melanie Douglas. This unit includes Client Solutions & Support, Instructional Spaces and Media Technology, Network Infrastructure, Systems Engineering, and Integrations & Strategic Initiatives. 

Responsibilities

  • Client Solutions & Support - Software Engineering, ResNet, Desktop Support, Support Center, Client Support, Web Development, Web Content, Platform and Enterprise Platform Development

  • Instructional Spaces and Media Technology - Instructional Spaces, Media Technology, Events Support, Computer Labs

  • Integrations & Strategic Initiatives - Support Ticketing System

  • Network Infrastructure - Network Telcom, Telecommunications, Network Operations

  • Systems Engineering - Infrastructure Engineering, Platform Engineering, Systems Engineering, Specialized Integrations, Enterprise Integrations, Database, Data Center Operations

Resource Planning and Management

The Resource Planning & Management Unit is led by Chief Operating Officer (COO) Magge McCue. This unit includes Budget/Finance, Human Resources, Space Management, Portfolio Management and Strategy, Business Analytics and Business Operations.

Responsibilities

  • Budget development and management - budget development and financial management, funding and costing models, financial analysis and reporting, fund accounting, compliance and audit, liaison to campus Planning & Budget.

  • Human Resources - compensation, equity, merit, recruitments, analysis, staffing data, diversity, equity and inclusion reporting, training and development planning, compliance, reporting and audit, liaison to Staff Human Resources.

  • Space Management - planning, audit, strategy, and liaison to campus Capital Planning & Space Management.

  • Portfolio Management and Strategy - establishment of financial standards and alignment on strategic process for managing product budgets.

  • Business Analytics - management of metrics approach, data management, development of framework to demonstrate value of ITS services and progress on campus objectives.

  • Business Operations - recharge/billing standards, policy interpretation and compliance, process development/implementation/improvement, liaison to campus Procurement and Accounting.

Technology Engineering

The Technology Engineering Unit is led by Interim Chief Technology Officer (CTO) Brian Hall. This unit includes Enterprise Architecture, Change Management and Information Assurance. 

  • Enterprise Architecture - Enterprise Architecture, Change Management, Information Assurance

Vice Chancellor Office

Interim VC Byron Walker collaborates across the campus with leaders, vice chancellors, deans, faculty, staff, students, and other key campus stakeholders including UCSC alumni and Silicon Valley business partners to identify opportunities to leverage technology in ways that support the goals of teaching and learning, research and discovery, and outreach. Details about the IT Leadership Team.