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Visit the new IT Outages & Alerts information page at: https://slughub.ucsc.edu/its/outages

October 6, 2023

Campuswide power outage began at 11:36 AM

Network services including wired and wireless internet may be impacted during this campuswide power outage.

September 14, 2023

UPDATE - 5:40 PM - Service is restored

The web hosting vendor reports that service is restored and the affected UCSC websites are online.

10:41 AM - Limited website outages

UCSC is aware of an issue with one of our web hosting vendors resulting in a small number of website outages. The vendor is deploying a fix which is showing positive results. More outage information.

Aug. 21, 2023

UPDATE 5 PM - Services restored

Network services are fully operational after power was restored.

UPDATE 4:40 PM - Campus power restored

Power has been restored. Network operations will be verifying restoration.

3:35 PM - Campus power outage

PGE is experiencing an outage in our service area that is affecting main campus. ITS is monitoring the situation.

Aug. 16, 2023

9 AM - Network connectivity interruption

ITS is investigating reports of intermittent network connectivity issues.

UPDATE 9:30 AM - Services restored

Services have been restored.

Aug. 7, 2023

8 AM to 10 AM - Wireless network service interruption

Wireless network services were interrupted twice during scheduled maintenance on August 7 between 8AM and 10AM. Services are now fully restored.

July 30, 2023

7 AM - Campus Power Outage Impacting Network Services UPDATE

UPDATE 10:11 AM: The power has been restored to campus. Services are coming back online.

UPDATE 10AM: Due to the campuswide electrical power outage, network services, including wired and wireless access, are impacted in all locations on campus. Electricians are working on restoring power.

July 24, 2023

8 AM - Adobe Acrobat license has expired UPDATE

You might have noticed a pop-up message that your Adobe Creative Cloud license has expired. Please ignore the message - no action is need. ITS has renewed our campus licence for another year and we are in the process of updating the systems.

July 20, 2023

11:40 AM - Login issues - resolved

ITS is investigating an outage impacting some users that were logging in to authenticated services with their Blue Password. The outage was resolved around 11:15am.

June 28, 2023

5:20 PM - Campus telephone issues - resolved

Services have been restored as of 5:20 PM. The campus telephones are now functioning properly.

4:30 PM - Campus telephone disruption

ITS is investigating reports of issues to the UCSC VoIP telephones. The phone displays "No Service" and even though the dial tone works, calls into the phone fail.

June 14, 2023

9:35 AM - Intermittent Network Connectivity Issues - resolved

Services have been restored as of 8:53 AM this morning. We confirmed the issue was due to our network provider, CENIC, who experienced a UC system-wide disruption that impacted our campus operations.

8:15 AM - Intermittent Network Connectivity Issues

ITS is investigating reports of intermittent network issues to the UCSC websites and other networks.

May 24, 2023

3:00 PM - UCSC websites are back online.

The campus network issues are now resolved and IT services are restored. ITS will continue to monitor these systems throughout today and into the evening.

1:55 PM - ITS continues to investigate the outages and will update as soon as more is known.

11:14 AM - Website and other outages reported. ITS is investigating.

ITS is investigating outages to the UCSC websites and other networks.

May 23, 2023

4:25 PM - UCSC websites are back online.

ITS will continue to monitor the situation.

3:48 PM - Intermittent UCSC website outages.

We are still seeing intermittent outages to our UCSC websites. We are working to resolve this issue and will update this page once we learn more details.

2:30 PM - Intermittent UCSC website outages.

ITS is investigating and will update this page soon.

March 21, 2023

4:00 PM - Power has been restored to campus

10:25 AM - Power outages throughout campus are impacting the UCSC network and systems

March 17, 2023

7 PM-Midnight - Scheduled Campus Telephone Maintenance

The campus telephone system, including blue light and elevator phones, will experience intermittent outages on Friday, March 17, beginning at 7PM to midnight (PST). Total downtime should not exceed one hour.

March 14, 2023

2:30 PM - Power has been restored to campus

10:30 AM - Electrical power outages throughout campus are impacting the UCSC network and systems

March 1, 2023

1:12 PM-1:22 PM - All of campus was impacted by a network outage

Network is back online and services restored

Feb. 23, 2023

10:00 AM - Power has been restored to campus

CENIC-Sunnyvale circuit was restored and operating normally.

7:07 AM - Power has been restored at Family Student Housing and Arboretum

Feb. 22, 2023

10:57 AM - PGE power is still out at Family Student Housing and Arboretum

The following sites are without power and WiFi/internet as a result: Family Student Housing and Arboretum. PG&E outages map.

9:02 AM - Power restored to campus, except Family Student Housing

The following sites are without power and WiFi/internet as a result: Family Student Housing and Arboretum. PG&E outages map.

8:30 AM - Power outages and network update

The following sites are without power and/or WiFi/internet: Family Student Housing, Carriage House, Barn G, and Arboretum (all located near the base of campus).

7:35 AM - Power outages and network update

We are still assessing the scope of the issue as a result of the power outages. The following sites are without power and WiFi/internet as a result: Family Student Housing and Arboretum. PG&E outages map.

7:00 AM - Power outages and network connectivity issues

Campus is experiencing power outages and network connectivity issues as a result of storm damage. ITS is working to better understand the situation and scope of the problem.

Jan. 20, 2023

10:00 AM - Network services resolved

The network outage has been restored to the Arts Buildings. Services are back online.

7:30 AM - Network outage impacting the Arts Buildings

The Theater Arts, Elena Baskin, Digital Arts, and Music buildings are experiencing a network outage as of 8:30 AM, Jan. 20. This impacts wired and wireless network connections in addition to campus telephones for these buildings. ITS is working on retoring services.

4:00 AM - Campus voicemail issue resolved

Information Technology Services experienced a vendor issue with campus voicemail on 1/20/23 between 4:00am - 9:00am. Service has been restored. The impact was the inability for callers to leave voicemails or retrieve voicemails. Critical business units impacted by this service were notified of the problem.

Oct. 20, 2022

1:30 PM - WiFi connectivity resolved

ResNet WiFi is stabilized and operational. The issue was connected to a planned update to equipment in the affected locations. ITS will continue to monitor our network.

11:20 AM - WiFi connectivity issues

ResNet WiFi service is experiencing some intermittent outages. ITS is working to better understand the situation and scope of the problem. The following locations are impacted: Family Student Housing, Kresge and Porter housing.

Oct. 17, 2022

1:50 PM - WiFi connectivity RESOLVED

The campus WiFi service, eduroam is stabalized and operational. ITS staff continue to work with our network equipment vendor to identify and prevent future issues.

Oct. 6, 2022

9:00 AM - WiFi connectivity issues Update

The campus WiFi connection, Eduroam, is currently back online. ITS is working diligently to figure out root cause and will be performing configuration changes today, Oct. 6, from 9:30 AM to 3:00 PM. During this time there is ongoing risk of intermittent interruptions to the WiFi Eduroam connection.

Oct. 5, 2022

4:50 PM - WiFi connectivity issues RESOLVED

Wifi connectivity service has been restored. ITS staff continue to work with our network equipment vendor to identify and resolve the root cause of these intermittent outages to prevent future issues.

4:40 PM - UPDATE - WiFi connectivity issues

The campus is currently experiencing a sporadic network connectivity issue that is impacting the campus WiFi service. ITS is working to better understand the situation and scope of the problem.

2:20 PM - WiFi connectivity issues RESOLVED

Wifi connectivity service has been restored.

2:00 PM - UPDATE - WiFi connectivity issues

The campus is currently experiencing a sporadic network connectivity issue that is impacting the campus WiFi service. ITS is working to better understand the situation and scope of the problem. The following locations are impacted: Merrill Faculty Annex, McHenry Library, Humanities/ Social Sciences 350

Sept. 28, 2022

12:48 PM - UPDATE - WiFi connectivity issues RESOLVED

Wifi connectivity service has been restored. In partnership with the vendor, ITS will be making a configuration change to remediate the situation most likely tomorrow morning. ITS will continue to monitor the issue. No further updates will be provided.

11:20 AM - UPDATE - WiFi connectivity issues

We are currently experiencing a sporadic network connectivity issue that is impacting the campus WiFi service as of today at 11:30 AM, Sept. 28, 2022. ITS is working to better understand the situation and scope of the problem.

Sept. 27, 2022

3:34 PM - UPDATE - WiFi connectivity issues RESOLVED

The connectivity issue with the WiFi service has been resolved and ITS is in the process of fully restoring services.

3:12 PM - UPDATE - WiFi connectivity issues

We are currently experiencing a network connectivity issue that is impacting the campus WiFi service as of today at 2:30 PM, Sept. 27, 2022.

ITS is working to better understand the situation and scope of the problem.

ITS Outages and System Updates