ResNet Cable Plant Infrastructure

How Internet is Delivered to Your Room

ResWiFi Service

ResWiFi is a secure wireless service for UCSC residential facilities. SafeConnect is used to manage network access and enforce UC Minimum Security Standard for antivirus, operating system and application updates. SafeConnect uses CruzID Blue credentials to authenticate users. Guest access is not available on ResWiFi. More details, including a list of the current residential dorms with the service, are available here.


Legacy Wired Connections

ResNet delivers Ethernet based service to residential spaces at 100Mbps via an Ethernet jack only in select residential rooms. 

Ethernet jacks are identified by their orange color (photo). Users may plug directly into these ports with an Ethernet cable. Personally owned wifi devices may be used in those areas with no installed UCSC-Guest or eduroam service. (list of those with and without). See Personally Owned Wifi Devices section below.

Campus Wireless Service


Camper Park

The camper park receives no direct Ethernet service. It does have UCSC-Guest and ResWiFi service via a wireless access point installed on a light pole. Residents can utilize USB wifi extenders to receive a signal in their residence.


University Town Center

UTC receives wired internet as well as UCSC-Guest and eduroam wireless service via a link between local vendors and the campus.


Cellular Networks

The major cellular companies deliver service to the campus. Signal strength is dependent upon your adjacency to a micro-cell tower. These micro-cell towers are found on the roofs of several campus buildings. There is no guarantee of cellular service. See, https://its.ucsc.edu/telephone/images/cell-coverage-map.pdf.


ResNet Guarantees of Service - What to Expect

  • Typical wired Ethernet connected speeds of 100Mbps per jack. At least one jack per room (with the exception of the residence halls which receive ResWiFi).
  • Wireless (ResWiFi) service quality is dependent on environmental conditions. University wireless access points periodically adjust to provide the optimal signal. Reducing interference from neighboring appliances (Bluetooth, microwaves, monitors, speakers, LED lighting, etc.) can improve connection quality.
  • Not all jacks in all rooms are active.
  • As the density of personally-owned Wi-Fi devices increases, so does the amount of collision between routers. If you’re having “spotty” Internet service, you might try changing radio channels and reducing the number of Wi-Fi routers in a single residence to 1.
  • Personally-owned Wi-Fi shall be turned off per ResNet Use Policy if it impacts the predictable delivery of service.
  • Cellular service is not available in all areas.
  • UCSC-Guest and eduroam wireless services are not available in all areas of the campus. ResNet provides no guarantees of eduroam service.
  • Some gaming consoles, smart devices, media players, Chromecasts, Amazon Echo, and VOIP phones may work. Each individual is limited to enrolling 5 number of devices to ensure predictable service for the shared ResNet service.

Personally Owned Devices

Wi-Fi Devices

ResNet makes no guarantee that personally owned Wi-Fi devices will work with the ResNet service. ResNet will make its best attempt to configure your device to our standard configuration.

Smart Devices

ResNet makes no guarantee that personally owned "smart" devices will work with the ResNet service. We will make our best effort to help, but we don’t have experience with all the devices that residents show up with. Furthermore, some devices are not intended for an enterprise network and consequently will not function at intended.