Data Center Backup Service

Backup refers to the process of storing data on a separate medium for added reliability. This helps recover data in case of primary hardware failures, accidental deletion, cyberattacks and natural disasters. Servers are backed-up daily and archived offsite for long term retention. Backup services are available by request to all UCSC employees.

Service includes:

  • Simplified, centralized management of archiving and retrieving data
  • Short recovery times to ensure reduced downtime

Request this Service


Availability

This is a 24x7 service supported by the ITS Data Center team. Escalation is provided through Data Center Operations and the Unix on-call rotation.

ITS reserves a maintenance window each Tuesday for changes to the backup applications and infrastructure.

For planned maintenance, the UCSC Data Center follows the ITS Change Management Process, and planned changes are posted on the ITS Maintenance Calendar.


Data Security

This service is appropriate for P1 - P4 data, excluding EAR/ITAR and PCI. Off-site backups are archived on AWS Cloud Services.


Backup Policy 

The backup and recovery service includes both local short-term and offsite long-term retention.  

Backup and Retention Policy:

  • Data is backed up daily.
  • Retention
    • Standard retention: Onsite daily backups will be kept for 14 days for immediate recovery, and archived to AWS cloud storage for 6 months.
    • Exceptions to standard: 
      • Onsite (only) short-term retention: Primarily for non-production workloads
      • Long-term retention:  For production workloads that require longer retention for legal or regulatory requirements.  We will keep annual snapshots for 3 years, in addition to the standard retention.
  • File Recovery is included as part of the backup service:
    • Within 14 days: Available immediately
    • Files older than 14 days: Within 48 hours.

Cloud (AWS) Hosted Workloads

Data Center Hosted Workloads (via Cohesity to AWS)

Minimum 

(non-production only)
Frequency: daily Retention: 7 days On-Prem retention only Frequency: daily Retention: 14 days

Standard

RPO: daily: Both on-prem and cloud

RTO:(minimum) 

Within 14 days: immediate

After 14 days: 48hrs

  • Daily, kept for 7 days
  • Weekly, kept for 14 weeks
  • Monthly, kept for 6 months

On Prem:

Daily kept for 30  days (minimum) 

Cloud Archive:

Backups are sent daily and kept for 6 months

Extended

Based on regulatory requirements

  • Daily, kept for 7 days
  • Weekly, kept for 14 weeks
  • Monthly, kept for 6 months
  • Yearly, kept for 3 years

On Prem:

Same as standard

Cloud Archive:

Yearly, kept for 3 years



Roles and Responsibilities

Responsibilities of the Backup Administrator:

  • Monitor daily backup status
  • Diagnose, troubleshoot, and repair backup software and hardware problems
  • Maintain the backup server with patches and configuration changes
  • Work with backup software vendor for issues that require their support
  • Process ITR tickets for backups
  • Administer user accounts for the backup software
  • Support sysadmins  when requesting a restore

Responsibilities of the administrator of the client system (the server being backed up):

  • Install backup client software on the client
  • Upgrade client backup software if it cannot be done centrally
  • Assist the administrator of the backup system with troubleshooting for work that needs to be done on the client machine
  • Perform restores as needed
  • There are a number of conditions under which DNS and networking changes on a client machine will break the backups for that server if the corresponding configurations are not changed in Networker's master backup server. If the administrator of a client system is planning to make any changes to the network or DNS configuration of an existing server, please be sure to notify the backup team so that they can assess the need for configuration edits on the backup server. This includes changes like adding a NIC to an existing server, adding an alias to an existing hostname, or changing the host's IP address.

Eligibility

The Data Center Backup Service is available to all UCSC faculty and staff. Servers located at UCSC or a departmental server room are eligible for enrollment in this service.

The Data Center Backup Service is compatible with the following operating systems: Windows, Linux, and Solaris.


Costs

For the more recent information on backup costs, visit the pricing information page.


Get Help

Contact the ITS Support Center for assistance with Backup services. 

Information for IT providers

Information about using Networker for backups is available here. This document contains the required firewall rules, and other considerations for installing and managing the Networker client software.