Managed Computer Services

ITS uses remote management tools to configure devices, maintain computer security, and provide self-service options for university-owned Windows and Mac computers. Managed Computer Support is an extension of the services available in the Standard Desktop Services.

Operating System & Application Patching

We remotely apply patches and software updates to managed Windows and Mac computers to ensure current, secure software is being used. Patches are applied using our remote management systems over the network to managed devices. There are no predefined "patching periods" as updates are applied as needed.

Some system and security updates may require you to restart your computer.   If a reboot is required you will see a window requesting that you restart your computer. You can delay requested restarts for several hours.

More details can be found at Operating System & Application Patching.

Software Installation

We install standard applications remotely to managed computers automatically or by request.  

Some software installs are available as "offers" that you can view and select yourself in the BigFix Self-Service app (Mac/Windows) or Jamf Self Service (Mac).  Self service offers do not require you to have admin rights.

Some software is licensed by the campus for faculty & staff and can be installed via self service such as Microsoft Office and Adobe Creative Cloud.

Other software must licensed for specific people or units before we can install/offer it such as FileMaker Pro, Visio Pro, and Project Pro.

How are Computers Managed?

Computer Security

Managed computers receive Anti-Virus, Spyware and Anti-Exploit protection with SentinelOne. We apply baseline security configuration settings to ensure UC Minimum Security Standard compliance.

We ensure that the SentinelOne security software:

• Is installed and active
• The SentinelOne agent is kept up to date
• Reported events are investigated in a timely manner
• Activity is logged and shared with other network security tools

Managed computers receive Campus Computer Encryption via:

• Bitlocker (Windows)
• FileVault (macOS) 

We use Sophos Central Device Encryption to manage recovery keys to ensure access to your device in the event of encryption problems.

Computer Configuration

We apply standard settings to computers to implement standards, comply with campus security policies, and enable other IT services.

Hardware & Software Asset Management

Detailed computer hardware and software information is automatically collected from managed computers to inform planning and support activities.

Collected information includes:

• Hardware properties such as CPU, RAM, video card, serial/support ID numbers
• Operating system info including version, build, uptime, installation dates
• Installed application names and versions
• Security settings and configuration details

We do not collect or view information about user data or documents.  More details about asset data is available at Retrieved Properties.