MiCollab, New Software-based Telephone Service

May 01, 2023

Information Technology Services (ITS) is now offering a new telephone service, MiCollab Softphone, for campus departments. MiCollab is a software application used on a mobile device or computer that allows you to make and answer calls using your UCSC campus extension but without the physical desk phone. softphone image

MiCollab benefits

  • More flexibility and greater mobility for those people who are frequently on the go or work remotely. 
  • Make calls from your campus extension remotely using a desktop computer, laptop or mobile device.
  • Receive calls to your campus extension remotely, using your desktop computer, laptop or mobile device. 
  • Calls are routed to/from UCSC phone numbers, not personal mobile phone numbers.

Requesting an account

Requesting a MiCollab Softphone account can be done through the Telephone Service Request form. There is a one-time fee to use the service. Before submitting a request, departments will want to consider whether staff should use MiCollab Softphone as a replacement for their campus desk phone and use their current extension, or to keep the desk phone and extension and add a new extension for MiCollab Softphone for an additional cost.

Learn more about MiCollab

If you’d like to learn more about this new service, stop by the ITS table at the Staff Advisory Board (SAB) picnic on May 11. ITS technicians will be there in person to answer your questions and help you sign up for service.

More information

If you have questions, reach out to us by opening an online support ticket on this web page https://slughub.ucsc.edu/its, by emailing help@ucsc.edu or by calling (831) 459-4357.