MiCollab Softphone

The MiCollab Softphone is a software application that runs on a computer or mobile device and functions as a campus extension but without the physical desktop phone. This allows you to make and receive calls from your workstation or mobile phone using your campus extension.softphone image

BETA Version: Due to COVID19 and the need to work remotely, ITS is offering a beta version of MiCollab Softphone.

Workstation Requirements

MiCollab for PC Client

  • Windows 7 SP1, Windows 8.0, 8.1 (Desktop mode), Windows 10

  • CPU—Dual-core, 2.0 GHz or higher

  • Disk space—600 MB free hard disk space

  • RAM—8 GB RAM or more recommended

  • Windows 7 SP1 (32/64 bit) and Windows 10 (32/64 bit) 

MiCollab MAC Client

  • MAC OS X Yosemite 10.10 or later

  • Web browser—Microsoft Edge 20, Internet Explorer (IE) 9, 10, and 11, Mozilla Firefox 40 or later, Google Chrome 45 or later, Apple Safari 9.0 or later

Request Softphone Access

MiCollab softphone access is available by request at this time. To request access, please send an email with the subject MiCollab Softphone to help@ucsc.edu 

After your MiCollab Client account has been created, you will receive a welcome email message that provides your MiCollab Client login credentials, the URL to the Web Portal, and other important MiCollab Client information. Retain this e-mail message in a secure location for future reference.

The email will be from an address similar to noreply@mitel.easydeploy.net

Download MiCollab Softphone Desktop Software

After you are granted access to MiCollab softphone, you will receive an email with a link to install the MiCollab desktop software on your Windows 10 or macOS device. When you receive the email, follow the steps below to install and set up MiCollab softphone on your desktop.

  1. Click either the Download on the App Store or Windows image to download the MiCollab software on your respective device.
  2. After the software is installed, review the user license agreement and click Accept.
  3. Enter your authentication key provided in the email described above and clic Apply.
  4. Accept the emergency calls warning.

Use MiCollab Softphone

Make a call

Enter a contact's name or 6 + 10-digit phone number (6 1(XXX) XXX-XXXX) in the search bar located at the top of the window.

Receive a call

When you receive an incoming call, a notification will appear in the bottom right corner of your computer screen. Click on the notification to be redirected to the Call Ringing window.

  • To answer a call, click the green phone icon.
  • To ignore a call, click the red phone icon.

Active call controls

End a call

To end a call, click the red phone hang up icon in the active call window.

Transfer a call
  • While on an active call, click the icon with three vertical dots and then select
    Transfer.
  • Select a contact or type a 10-digit phone number in the main window.
  • Choose whether you want the transfer to be a blind transfer or consultation call.
Make a conference call

While on an active call, click the icon with three vertical dots and then select Conference.

  • Select a contact or type a 10-digit phone number in the main window.
  • Click the icon for conference calls.
  • Click the + (plus) icon to finish setting up the conference call.
Put on hold

While on an active call, click the pause icon to place the call on hold. When you want to resume the call, click the pause icon again.