Service Level Agreements
The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to:
- Document and publish the technology services that ITS provides.
- Provide predictable levels of response, availability and service maintenance.
- Document our responsibilities as a service provider and of clients receiving services.
- Document processes for requesting services.
ITS and Campus SLA
The ITS and Campus SLA is our over-arching agreement that we will continue to align to.
Service-Based SLAs
The service-based SLAs document our commitment to a specified level for that particular service.
- Accounts - 2017/19
- Certificate Service - 2017/19
- Data Center Services - 2017/19
- Google Apps - 2017/19
- Instructional Videoconferencing - 2017/19
- Network (non residential) Services - 2017/19
- Standard Desktop Support - 2017/19
- Television Programming - 2017/19
- University Library - 2017/19
- Webcast - 2017/19
- Wireless - 2017/19
