Service Level Agreements

The Service Level Agreements (SLAs) reflect our client-focused, services-based commitment to you. We commit to:

• Document and publish the technology services that ITS provides.
• Provide predictable levels of response, availability and service maintenance.
• Document our responsibilities as a service provider and of clients receiving services.
• Document processes for requesting services.

ITS and Campus SLA

The ITS and Campus SLA is our over-arching agreement that we will continue to align to.

• ITS and Campus Service Level Agreement

Service-Based SLAs

The service-based SLAs document our commitment to a specified level for that particular service.

• Accounts - 2017/19
• Certificate Service - 2017/19
• Data Center Services - 2017/19
• Google Apps - 2017/19
• Instructional Videoconferencing - 2017/19
• Network (non residential) Services - 2017/19
• Standard Desktop Support - 2017/19
• Television Programming - 2017/19
• University Library - 2017/19
• Webcast - 2017/19
• Wireless - 2017/19