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Instructions for installing VPN

Step 1: Install and open VPN App

On your computer:

  1. You will need to be logged into your UCSC Google account in order to download the VPN app installer.
  2. Download the installer by clicking on your computer's operating system below:
    1. Windows 10, 11 (v. 5.1.2.42 updated 03/11/24)
    2. Mac OS - 11, 12, 13, 14 (v. 5.1.2.42 updated 01/23/24)
      Important Permissions Instructions for macOS
    3. Linux 64-bit: (v. 5.1.2.42 updated 03/11/24) If you have an NFS mounted home directory you will need to login as Root or on a non NFS mounted home directory account to install the AnyConnect software.
  3. Locate and open the downloaded installer on your computer and follow the on-screen instructions.

On ITS-managed Computers using BigFix: (what is BigFix)

MacOS:

  1. Open the BigFix Self Service app on your computer
  2. On the "Catalog" tab select "Install Campus VPN," and click "Get". The installation will take a moment to complete.
  3. In "Applications" > "Cisco" open "Cisco AnyConnect Secure Mobility Client"

Windows:

(NOTE) Cisco AnyConnect is already installed on all Windows machines. No need to reinstall. 

  1. Locate and open "Cisco AnyConnect Secure Mobility Client" - use your computer’s search function and type in VPN 

Step 2: Establish a VPN Connection

With the VPN Cisco AnyConnect Secure Mobility app open:

A.  Enter a VPN address and click "Connect"
UCSC VPN: vpn.ucsc.edu
Data Center VPN: vpn-dc.ucsc.edu

B.  Enter the following information:
Username enter your CruzID
Password enter your Gold password
Multi-Factor Authentication (MFA / DUO) enter one of the following methods
 -  Type "push" to receive mobile prompt
 -  Type "sms" to receive passcodes via text (you can use any of these passcodes)
 -  Type "phone" to receive a call
 -  Enter a passcode from sms, phone or Duo token

C. Cisco AnyConnect will display a connection confirmation message.

Get Help Connecting

If you have problems installing Cisco AnyConnect VPN client, open a ITS Support Center help request or email help@ucsc.edu

iPhone and iPad Instructions for Installing UCSC VPN

How to install and use VPN on your iPhone or iPad. 

Operating Systems

Detailed instructions specific to operating systems.

DART Program

The DART program is a Cisco enhanced troubleshooting monitoring tool used with more complex or intermittent issues. Download the DART installer for your operating system. 

If you have problems installing Cisco AnyConnect VPN client: open a ITS Support Center ticket or email help@ucsc.edu.