Downloads

Select the appropriate download for your operating system. Please follow the additional instructions for each OS.

Index:

Service Requirements

 

 Windows BitLocker

 macOS
Operating
System

Windows 10
Education
Enterprise
Professional
Windows 8/8.1
Enterprise
Professional

macOS Catalina (10.15)

macOS Mojave (10.14)

macOS High Sierra (10.13)

macOS Sierra (10.12)

macOS El Capitan (10.11)

macOS Yosemite (10.10)

Encryption
Method

Windows BitLocker
managed by SafeGuard

FileVault2
managed by SafeGuard

Download

 

Windows*

(Updated 1/08/20 - see note)

 

macOS 10.13+

macOS 10.12

macOS 10.11

macOS 10.10

(Updated 1/08/20)

Updates

Update from 8.10.0323 to 8.10.2.55 - 64bit

Update from 8.10.0323 to 8.10.2.55 - 32bit

------- Updates 8/13/2019 (below)

Update from 8.10.2.55 to 8.20 - 64bit

Update from 8.10.2.55 to 8.20 - 32bit

------- Updates 1/08/2020 (below)

Update Windows 10 (1709 or newer) to 8.30 - 64bit

Update Windows 10 (1709 or newer) to 8.30 - 32bit

Instructions for updating

 *Please note: To have the smoothest experience with campus encryption on Windows, please enable the TPM module BEFORE installing the package - Managing TPM for Windows

Other Requirements:

  • Must have adminstrative rights to run these packages

Find your OS version:

Finding your OS version in Windows

  • Hit Windows Key + "R" Key and an input box will show up
  • Type "winver"
  • (Alternate: click start and type "winver")

The example below is showing Windows 7 Enterprise

winverwin7.png

Finding your OS version in macOS

  1. Select the apple icon on the top-left of your screen
  2. Select "About this Mac"
  3. about-this-mac

How to Update the Sophos SafeGuard Client:

Updating the Sophos SafeGuard client is important to make sure ITS can continue to provide quality encryption service. With each major OS update (e.g. macOS 10.10 -> 10.12) new versions of Sophos SafeGuard are also released to maintain compatiblity. If you are managed by BigFix this does not apply to you. This is only required if you followed the "Manual Encryption with Key Escrow (Personally owned devices)" process from ITS to enable encryption.

Update Sophos SafeGuard in Windows

  1. Check what version of "Sophos SafeGuard Client" you have installed - (visual aid)
  2. Click the Windows start button and type "add or remove" -> Choose option "Add or remove programs"
  3. You should have 3 installed Sophos SafeGuard entries -> Check what version "Sophos SafeGuard Client" is
  4. If it matches the version from the "Updates" section (above) then please download the relevant package for your OS (generally 64-bit)
  5. Run the package after downloading, your computer may need to restart after the installation
  6. The new version should be reflected in Add or remove programs after running the package

Update Sophos SafeGuard in macOS

  1. Check what version of "Sophos SafeGuard Client" you have installed - (visual aid)
  2. You can simply download the latest full installer from the "Download" section and run it if you notice issues with Sophos SafeGuard or the "Updated" date is newer than when you originally downloaded the file

How to get help

If these directions are unclear or don't seem to apply to your computer, please fill out a service request for a full consultation or contact help@ucsc.edu