Ordering Network Service

In most departments, there are staff members (usually facilities coordinators) who serve as liaisons for ordering telephone and network services. While ITS will make every effort to provide detailed information on this page, when it comes time to order a telephone and network service or make a change to an existing service, your facilities coordinator is your starting point. If you are not sure who that person is, please call 459-4255.  

Ordering Network Services

If you are a facilities coordinator and would like to order new or change existing telephone or network service:

• Go to http://itrequest.ucsc.edu
• Select "Request Services" and login with your CruzID and Gold password. If you are a facilities coordinator for your department, you will see the telephone and network service request items. Select the service you wish to request and following the instructions. 
• If you are not a facilities coordinator, you will not not see the telephone and network service request items and will not be able to complete the request. If you should be a facilities coordinator for your department, please call 459-4255 so ITS can give you the appropriate access and help you place the order. 

Ensuring Timely Service

Service requests are scheduled on a first come, first served basis. To secure the earliest available date, please fill-in the date field of the order form with ASAP. If you require service on a specific date, and want that date guaranteed, we must receive your order a minimum of seven business days prior to the date you write in the “date needed” field. Expedited orders can be negotiated so please note why the order should be rushed in the comments section of the order form.

New Wire or Small Cable Projects

Where the building cable is not sufficient to support services, new wiring can be installed as a special construction project. Projects include a new wireless access points, new data or telephone wiring and other unique/special network move, add, and change work.

Request New Wire or Small Cable Projects

To request telephone and/or network small projects, CLICK HERE to login to SlugHub with your CruzID and Gold password.