Call Center Administration

We offer the following call center services:

Automated Attendant
A voicemail system that allows callers to hear selected information or be connected to different staff by pressing keys on their telephones.

Automated Call Distribution (ACD)
Calls coming in to a central telephone number are distributed among a designated pool of telephones, allowing multiple staff to handle the incoming call volume.

For more information and initial consulting regarding the call center administration service, please contact the ITS Support Center.