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UCSC Telephone Instrument Guide

If you have a newer digital telephone, you may have noticed that your LCD screen has changed. If your phone has a new display, CLICK HERE to learn how to navigate the new screen and discover the new features available on these telephones.

VoIP Telephone Service - The latest telephone technology at UCSC

VoIP stands for Voice over Internet Protocol. VoIP is a technology that delivers voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. For more information and how to use the VoIP telephones, visit http://its.ucsc.edu/voip/.

VoIP Instruction Guide (PDF)

If you have an analog or digital telephone, here is more information about those services:

	Analog Telephones	Digital Telephones
Placing Calls	Pick up handset and dial.	Press available line key and use handset or loudspeaker. Use C to disconnect calls.
Tone Sender	N/A	During a call where you are required to press numeric keys to select menu choices or enter information, press 9 first to activate the tone sender. This allows digital telephones to transmit tones for the duration of that call. NOTE: You will not hear the tones, even when tone sender is on.
Receiving Calls	Pick up handset.	Press flashing line key and use handset or loudspeaker. User C to disconnect calls.
Call Hold	Press the hookflash and replace handset. Call will remain parked for 5 minutes.	(a) Press line key that the call is on if you are going to retrieve the call from the same phone. (b) Press any available line key if you are going to make another call before retrieving.
Call Transfer	Press hold button or hookflash; listen for recall dial tone and dial second party. Hang up after first ring or wait for answer, announce call, and hang up. If second party is busy or does not answer press service key twice to return to first party.	Press available line key; dial second party. Press Transfer softkey after first ring or wait for an answer to announce the call, then press Transfer softkey.
Inquiry (Make a Second Call)	Press service key; listen for recall dial tone and dial second party. Press 2 to refer back to first party or to alternate between parties. If second party is busy or does not answer, press service key twice to return to first party.	Press available line key; dial second party. To refer back to first party, press line key holding first party. To alternate between parties, press the line key holding the caller with whom you wish to speak.
Conference	With first party on line, press service key and listen for recall dial tone. Dial Second party. To join all three parties press 3 and listen for conference tone (a long, high-pitched tone). If second party is busy or does not answer, press service key once to receive recall dial tone and dial a different party. Repeat these steps to connect up to eight parties; two of these may be off-campus.	With first party on line, press available line key and dial second party. To join all three parties, press 3 and listen for conference tone (a long, high-pitched tone). I f second party is busy or does not answer, press C to disconnect. Press the line key holding the first party to reconnect to that party, or press an available line key to dial another party. Repeat these steps to connect up to eight parties; two of these may be off-campus.
Follow Me	Press 2, the extension you want your calls diverted to, plus #. To cancel, pres #2#.	Press 2, the extension you want your calls diverted to, plus #. To cancel, pres #2#.
Receive Second Call on Access 2:	N/A	Press "Accept 2nd Call" key; LED is now on. While activated, a second call to your extension can ring through on the Access 2 line key if Access 1 is busy. To cancel, press "Accept 2nd Call" key again; the LED will be off.
Loudspeaker (Speakerphone):	N/A	Loudspeaker (Speakerphone): Press [Speaker] to change (switch) from handset to speaker; handset may then be replaced without disconnecting the call. To change from loudspeaker to handset, pick up handset. Adjust speaker volume with volume control dial (buttons).