Authenticate with MFA
After enrolling a device, use these instructions to log into Gold password applications. If you haven't enrolled a device yet, see the Device Enrollment page for more

How to Authenticate Using:
DUO Mobile App - Push Notification (recommended)
- VIDEO: Duo Mobile App - Push Notification (0:21)
- On your computer, launch any CruzID Gold enabled
application . - Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.
- A second screen will appear. Select your smart phone from the Device list first, then click: Send Me a Push.
- An alert will display on your smartphone or tablet.
- Unlock your phone.
- On your phone, tap Approve (or Accept + Confirm) to authenticate.
- Your connection is now completed.
DUO Mobile App - Passcodes
- Video: Duo Mobile App - Passcode (0:30)
- On your computer, launch any CruzID Gold enabled application
- Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.
- A second screen will appear. Select your smart phone from the Device list first, then click: Enter a Passcode.
- Now pick up your phone. In Duo Mobile, click on the downward facing arrow to the right of the tile marked UC Santa Cruz to get a passcode.
- Now switch back to your computer and type in the passcode from the Duo Mobile app.
- Click OK.
- Your connection is now completed.
Text Message (SMS) [10 Backup Codes]
- On your computer, launch any CruzID Gold enabled
application .
- Click on the Device at the top of the page and select your mobile phone.
- Click on the Enter a Passcode option and a blue bar should appear at the bottom of the page.
- Click on the Text me new codes button. A text message will be sent to your smartphone containing a batch of 10,
one time use passcodes. - You can choose to send these codes to yourself via email, write them down on a piece of paper, or print them out securely to help keep track of which codes you've used. Once this is done, delete the SMS message.
- On the page, you can now select Enter a Passcode and type in a single passcode from your text message.
- Click OK.
- Your connection is now completed.
Phone Call
- Video: Phone Call (0:28)
- On your computer, launch any CruzID Gold enabled application
- Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.
- Click Log in.
- Under devices, select your landline. Then click on Call Me.
- On our landline, you will receive a telephone call from 831-459-4357 to the telephone number listed in your MFA profile.
- Answer the telephone and immediately press 1 to authenticate. (If using a landline, it may be necessary to first enable tones by pressing 9 and then 1).
- Your connection is now completed.
Hardware Token
- Video: Hardware Token (0:23)
- Use your hardware token to generate a passcode.
- On your computer, launch any CruzID Gold enabled application
- Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.
- Click Log in.
- Under devices select your hardware token.
- Press the button on your token to generate a passcode.
- On your computer, type the passcode in the box marked Enter a Passcode.
- Your connection is now completed.