Authenticate with MFA

After enrolling a device, use these instructions to log into Gold password applications. If you haven't enrolled a device yet, see the Device Enrollment page for more information.

How to Authenticate Using: 

• DUO Mobile App - Push Notification

• DUO Mobile App - Passcodes

• Text Message (SMS)

• Phone Call

• Hardware Token

DUO Mobile App - Push Notification (recommended)

• VIDEO:  Duo Mobile App - Push Notification  (0:21)

1. On your computer, launch any CruzID Gold enabled application.
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. A second screen will appear. Select your smart phone from the Device list first, then click:  Send Me a Push.

   

4. An alert will display on your smartphone or tablet.

   

5. Unlock your phone.
6. On your phone, tap Approve (or Accept + Confirm) to authenticate.

   

7. Your connection is now completed.

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DUO Mobile App - Passcodes

• Video:  Duo Mobile App - Passcode  (0:30)

1. On your computer, launch any CruzID Gold enabled application
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. A second screen will appear. Select your smart phone from the Device list first, then click:  Enter a Passcode.

   

4. Now pick up your phone. In Duo Mobile, click on the downward facing arrow to the right of the tile marked  UC Santa Cruz to get a passcode.

5. Now switch back to your computer and type in the passcode from the Duo Mobile app.
6. Click OK.
7. Your connection is now completed.

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Text Message (SMS) [10 Backup Codes]

1. On your computer, launch any CruzID Gold enabled application.

2. Click on the Device at the top of the page and select your mobile phone.

   

3. Click on the Enter a Passcode option and a blue bar should appear at the bottom of the page.

   

4. Click on the Text me new codes button. A text message will be sent to your smartphone containing a batch of 10, one time use passcodes.
5. You can choose to send these codes to yourself via email, write them down on a piece of paper, or print them out securely to help keep track of which codes you've used. Once this is done, delete the SMS message.

   

6. On the page, you can now select Enter a Passcode and type in a single passcode from your text message.
7. Click OK.
8. Your connection is now completed.

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Phone Call

• Video:  Phone Call  (0:28)

1. On your computer, launch any CruzID Gold enabled application
2. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

3. Click Log in.
4. Under devices, select your landline. Then click on Call Me.

   

5. On our landline, you will receive a telephone call from 831-459-4357 to the telephone number listed in your MFA profile.
6. Answer the telephone and immediately press 1 to authenticate.  (If using a landline, it may be necessary to first enable tones by pressing 9 and then 1).
7. Your connection is now completed.

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Hardware Token

• Video: Hardware Token   (0:23)

1. Use your hardware token to generate a passcode.

   

2. On your computer, launch any CruzID Gold enabled application
3. Type your CruzID and Gold password in the boxes marked CruzID and Gold Password, respectively.

   

4. Click Log in.
5. Under devices select your hardware token.

   

6. Press the button on your token to generate a passcode.
7. On your computer, type the passcode in the box marked Enter a Passcode.
8. Your connection is now completed.

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