Device Overview

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Smartphone

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Cell Phone

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Landline

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Tablet

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Push Notification*
via Duo Mobile App
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Text Message (SMS) image image
Phone Call image image image
Passcodes
via Duo Mobile App
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Features and Functions: Based on preferences and device availability, there are several convenient authentication methods.  Instructions for using each method (after enrollment) can be found in the Quick Guide.

  • Push Notification via Duo Mobile App: If the Duo Mobile App is installed on a smartphone or tablet, a push notification is received to either approve or deny the authentication attempt. No manual entry of a passcode is required at login. 
      * This is the most popular method using only a single button to MFA (vs. typing a passcode per login).
  • Text Message (SMS): A batch of one-time use passcodes is sent via text message. An unused passcode is then entered into the ‘Second Password’ field of Cisco AnyConnect.
  • Phone call: A telephone call to any cell phone or landline will prompt approval or denial of the authentication attempt.
  • Passcodes via Duo Mobile App: If the Duo Mobile App is installed on a smartphone or tablet, a single passcode is retrieved by tapping the key image next to "University of California Santa Cruz" in the mobile app. This passcode is then entered into the ‘Second Password’ field of Cisco AnyConnect.