Network Trouble Reporting

Network Trouble Reporting Information

We accept reports of malfunctioning network equipment, inoperative network jacks, and problems related directly to Internet connectivity. Trouble reports that require a technician visit for diagnosis need to be verified by your network coordinator or a follow up phone call.

The ITS Support Center can assist you with questions relating to how to USE networks, computers or programs. They can be reached online, by phone at 459-4357, or by email at help@ucsc.edu.

Scnet defers to the ITS HelpDesk in the following borderline areas:

1. All questions relating to email
2. Installation of the desktop network software
3. How do I find the email address of my friend?
4. Anything related to Internet Relay Chat
5. 'scnet' will forward matters dealing with computer security to security@ucsc.edu or abuse@ucsc.edu as appropriate.

After hours Emergencies

Our normal working hours are 8-5 Monday through Friday, and we do have a limited number of staff available for after hour emergencies; however, we can only respond to major service affecting outages. Should you need to report a major outage after hours please call (831) 459-2714.

My trouble is not being resolved If you feel your network problems are not being resolved in a timely manner please contact John Haskins, Network Operations Center Managager at (831) 459-2904.