IT Services for New Employees

There are many information technology services that new employees receive and use. This guide provides an overview of the services available and how to access them.

Account Information

As a new UCSC employee, you are automatically assigned a CruzID, (campus ID) UCSC Email, SlugHub, and AFS account access. If you haven't already heard from ITS via your alternate email address and you did not fill out your CruzID for at your sign-up or for all other questions, please submit an email to help@ucsc.edu or call 831-459-HELP (4357). To learn more about UCSC accounts please visit:

• Information about your UCSC accounts
• Campus business system accounts and access

Computer Support Services

Divisions and units are responsible for providing computers and software for new employees.

Standard Desktop Support
Most university-owned computers are eligible for standard desktop support from ITS.

Software Licensing
Assistance is available to order software with academic discounts and through university purchase agreements.

Wireless Network
You can connect wirelessly to the campus network from many locations on campus.

ITS Maintenance Calendar
Please consult the ITS Maintenance Calendar for a list of all planned outages of IT systems and services.

Telephone and Directory Service

• Campus Telephone Services
• Voicemail for Faculty and Staff
• Campus Directory
• Teleconference Calling

Computing Policies

Your use of university computers and electronic resources is subject to policies and guidelines.

Security & Technology Policies and Guidelines including:

• Policy for Use of UCSC Computing Facilities
• Password strength and security standards
• Practices for Protecting Electronic P3 - P4 Data

Campus Email and Calendar Services

Campus Email System
UCSC Google Email is the campus email system. You can access your UCSC Email account via Google by logging in with your CruzID and Gold password at: https://gmail.google.com/. You may also use a desktop email client and mobile device.

Campus Calendar System
UCSC Google Calendar is the campus online calendar service for faculty and staff that facilitates group scheduling and shared calendar access. You can access your UCSC calendar via Google by logging in with your CruzID and Gold password at: https://calendar.google.com

Security

IT Security Awareness Resources
Everyone who uses a computer needs to understand how to keep their computer, data, and other electronic devices secure.

Training

Training related to computers and software is available from:

• Staff Human Resources course catalog
• Computer security training