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Residential Network Services (ResNet)

UCSC Colleges, Housing and Educational Services partners with Information Technology Services to provide Residential Network services (ResNet) in the residential halls, apartments, Family Student Housing, the Village, the Camper Park and the University Town Center in support of the educational mission of UC Santa Cruz.

What is ResNet?

We provide technical and networking support across campus - we assist campus residents with safely connecting to the campus residential network, troubleshooting network or operating system issues, and performing hands-on technical support for student owned devices. We can be contacted via email, in person, or over the phone. Some of the services we provide are listed below:

  • Assist with connecting devices to campus networks
  • Enroll gaming devices (i.e Xboxes, PS4s) on the network
  • Scan computers for viruses and malware
  • Backup user data
  • Reformat computers
  • Diagnose and fix software issues
  • Troubleshoot network connections
  • Assist with Cable Modems at Family Student Housing
  • Router configuration
  • Troubleshoot TV Service
  • Hard drive and RAM replacement on non-unibody computers
  • Assist with removing copyrighted material after a DMCA violation
  • Answer quick technical questions in person, over the phone, or via email.

Locations & Hours

For the fastest service, we recommend that you bring your computer to ResNet service location listed below Monday through Friday, 10:00 AM to 5:00 PM during the academic calendar. 

College Eight ResNet

Rachel Carson College (Formally College Eight) ResNet Office

Directions:
  1. Take any loop or city bus going towards the Rachel Carson College bus stop.
  2. Proceed to walk towards the Rachel Carson College Dining hall.
  3. Before going down the first set of stairs, turn right and head all the way down the hall to Room 258.
Stevenson Location

Stevenson College ResNet Office

 

Directions:

  1. Take any loop or city bus going towards the Bookstore bus stop.
  2. Walk towards the Cowell/Stevenson Dining hall.
  3. Keep walking down and around the right side of the dining hall and then veer right towards the Stevenson Apartments.
  4. Casa 11 (House 11) is located down the stairs from the Stevenson Community Room. Room 125 is on the back side of Casa 11 (the one facing the Stevenson classrooms/library)."