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Residential Network Services (ResNet)

UCSC Colleges, Housing, and Educational Services partners with Information Technology Services (ITS) to provide Residential Network Services (ResNet) in the residential halls, apartments, Family Student Housing, the Village, the Camper Park, and the University Town Center in support of the educational mission of UC Santa Cruz.

What is ResNet?

We provide technical and networking support across campus - we assist campus residents with safely connecting to the campus residential network, troubleshooting network or operating system issues, and performing hands-on technical support for student-owned devices. You can contact us via email or phone. Some of the services we provide are listed below:

Answer quick technical questions over the phone or via email Assist with connecting devices to campus networks
Troubleshoot network connections Enroll gaming and smart devices on the network
Diagnose and fix software issues Assist with removing copyrighted material after a DMCA violation
Troubleshoot Xfinity TV service

Scan computers for viruses and malware

Perform device maintenance and upgrades

Minor hardware support

Location & Hours

College Eight ResNet

Rachel Carson College ResNet Office

Directions

1. Take any loop or city bus towards the Rachel Carson College bus stop.
2. Proceed to walk towards the Rachel Carson College Dining Hall.
3. Before going down the first set of stairs, turn right and head down the hall to Room 258.