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Connect your Windows PC to ResWiFi

On this page

  1. Before you begin
  2. Set up on campus
  3. Set up before arrival to campus
  4. Wired Residential Network
  5. Family Student Housing
  6. Getting Help

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Before You Begin

BE SURE THAT YOU:

  1. Know your CruzID and Gold password.
  2. Check that your computer meets the ResNet minimum requirements.
  3. Check that your computer has supported wireless capabilities.
  4. Familiarize yourself with the Responsible Use Policy.

LOGIN CREDENTIALS FOR ALL DEVICES

  • Username: Your full UCSC email address (cruzid@ucsc.edu)
  • Password: Your Gold password

Blue Screen of Death (BSOD) issues

There are known cases of some computers experiencing BSOD or similar crashes when connecting to ResWiFi. For more information and potential fixes read [here].

Set up on campus

  1. Click on the WiFi icon in your screen's lower right-hand corner.
  2. Select ResWiFi from the list of the networks and click Connect.
  3. Enter your UCSC email (cruzid@ucsc.edu) and your Gold password.
  4. Click Ok.
  5. If prompted, accept the WiFi certificate by selecting Connect.
  6. After a moment, the WiFi icon will display a connection to ResWiFi.*

*If you are unable to connect on eduroam, ResWiFi, and/or ResWiFi-Devices with your UCSC email and Gold password on any device you may need to reset your Gold password.

Configure before arrival to campus (using JoinNow)

The instructions below are for configuring your Windows PC computer through SecureW2 JoinNow. We recommend this method if you can connect to the internet before connecting to ResWiFi.

  1. Click here to open the JoinNow page.
  2. You should see the "Welcome" screen with your operating system already chosen. If not, then use the drop-down menu to select your device.
  3. Click JoinNow.
  4. When prompted, download and open the app file.
  5. If asked to allow the app to make changes, choose Yes.
  6. Enter your UCSC email (cruzid@ucsc.edu) and your Gold password.
  7. Click Next.
  8. JoinNow will now attempt to connect to ResWiFi*.

*You can configure ResWiFi off-campus or in a non-ResWiFi location. However, be aware that step 8 above may tell you it has failed to connect. This is okay – the configuration has been set, and your computer will connect when you are in the range of ResWiFi. Not sure where ResWiFi is offered? Check here.

Wired Residential Network

Some residential buildings do not offer ResWiFi, or only as a supplemental service in hallways/lounges. To connect in these locations, consult our Wired Access page. Not sure which connection type you have? Check here.

Family Student Housing

Students at FSH should connect to ResWiFi for the most secure connection. Spouses and children (without a CruzID) may connect to the FSH-Family network. To connect to FSH-Family on a Windows PC:

  1. Click on the WiFi icon in your screen's lower right-hand corner.
  2. Select FSH-Family from the list of the networks and click Connect.
  3. Enter the passphrase SlugFamily.
  4. Click Ok.
  5. After a moment, the WiFi icon will display a connection to FSH-Family.

Getting Help

Need some help? ResNet has dedicated technicians available to assist you! Please email resnet@ucsc.edu, call (831) 459-4638, open a SlugHub ticket, or visit one of our offices.