Home / Managed Computers / BigFix Self-Service

BigFix Self-Service

Windows and Mac computers with BigFix installed can accept "offers" from ITS. Offers allow computer users to perform tasks that otherwise require computing support staff assistance.

The most common reason to use an offer is to install software such as Microsoft Office or Adobe Acrobat when it is convenient for you.  Offers also allow you to install software even if you don't normally have administrative rights to install software.

Offers are viewed and accessed via the BigFix Self-Service Application.

BigFix Self-Service

Self Service is a program installed on managed computers that:

  • displays a catalog of self-service offers available to a computer
  • enables a computer user to "take action" for specific offers
  • displays the progress of running actions
  • displays a 180-day history of BigFix self service actions taken and actions performed remotely by ITS endpoint management staff.

Opening Self-Service

Windows OS X

tem tray icon winThe BigFix icon appears in the task bar notification area. Click on the icon to open the BigFix Support Center.

tem menu icon macThe BigFix icon appears in the menu bar at the top right of the screen. Click on the icon to open the BigFix Support Center.

 BigFix Self-Service App

Self-Service Catalog Tab

To view the offers available to run on your computer

  1. Open the BigFix Support Center
  2. Click on the "Catalog" tab at the top of the window

Depending on department, division, and software licensing status, computers will see different combinations of offers or even no offers at all.

Accepting Offers / Taking Action

When you are ready to accept an offer and take action

  1. Select the offer in the Offers list
  2. Scroll down to the end of the offer description to see options and click GET to accept the offer.
  3. The action will then start and progress will be displayed.

Some actions require downloading software, others may run immediately.

Self-Service History Tab

The History tab shows recent offers/actions that BigFix has run on the computer along with the status of the action.  There is an "Admin Action" switch that will toggle the display of actions performed remotely by the ITS BigFix administrators.  Admin actions include patches/updates, configuration changes, and hardware/software asset data gathering.

About This Computer Tab

This tab displays a summary of various hardware and software details that can assist with troubleshooting problems on the computer.