Managed Computer Services

ITS uses remote management tools to deliver efficient service, increase computer security, and provide self-service options for university-owned Windows and Mac computers. Managed Computer Support is an extension of the services available in the Standard Desktop Services.

Operating System & Application Patching

We remotely apply patches and software updates to managed computers to ensure current, secure software is being used. Patches are identified, downloaded, and applied over the network to managed computers. There are no "patching periods" as updates are continuously applied as needed.

Patching and remote management tasks may require you to restart your computer. Occasionally we require reboots after a major security update and you will see a window requesting that you restart your computer. You can usually delay the restart for up to 12 hours. More details can be found at Operating System & Application Patching.

Software Installation

We install standard programs remotely over the campus network to managed computers.

Some software installs are available as "offers" that you can view and select in the BigFix Self-Service app.

How are Computers Managed?

Managed support is available for computers that are:

Services may be limited for Macs running OS X 10.11 and earlier.

Managed support is delivered via standard support tools:

Computer Security

Managed computers receive Anti-Virus, Spyware and Anti-Exploit protection with SentinelOne. We apply baseline security configuration settings to ensure minimum network connectivity policy compliance.

We ensure that the SentinelOne security software:

  • Is installed and active
  • The SentinelOne agent is kept up to date
  • Reported events are investigated in a timely manner
  • Activity is logged and shared with other network security tools

Computer Configuration

We apply standard settings to computers to implement standards, comply with campus policies, and enable other IT services.

Hardware & Software Asset Management

Detailed computer hardware and software information is automatically collected from managed computers to inform planning and support activities.

Collected information includes:

  • Hardware properties such as CPU, RAM, video card, serial/support ID numbers
  • Operating system info including version, build, uptime, installation dates
  • Installed application names and versions
  • Security settings and configuration details

We do not collect or view information about user data or documents.  More details about asset data is available at Retrieved Properties.