Telephone Services

ITS provides telephone services to the UCSC faculty, staff and students. Services are provided to UCSC locations that are on campus and some off campus locations. Telephone services include wired landlines and micro-cellular antennas that provide cellular phone coverage on campus for major cell phone carriers.

For Emergency Services Dial 911

Important Note: Even from a cellular phone, you should be immediately connected to UCSC campus emergency services. If not, then announce that you are on the UC Santa Cruz campus as soon as you are connected so that your call can be transferred as quickly as possible. Alternately, you may dial (831) 459-2345 to be immediately connected to campus emergency services.

Telephone Service for Faculty and Staff

ITS offers analog and digital telephone service to faculty and staff. Analog telephones are standard telephones with touchtone keypads. Two digital telephone models are currently available to campus clients. The only difference between the two models is the number of programmable buttons each one has. These buttons allow additional lines, features, and functions to be programmed on the instrument.

Voice over Internet Protocol (VoIP)

As a component of the TIU project, the campus is designing an internally managed Voice over Internet Protocol (VoIP) service and converting the campus telephones to this new network. More Information

Conference Calling (Phone, Web, and Video)

ITS offers teleconferencing, web conferencing and video conferencing services for UCSC campus groups. 

Cell Phones

ITS continues to work with a variety of wireless telephone providers to bring the campus the best connection in wireless technology. Micro cellular antennas are installed at numerous locations on campus, providing continuous campus coverage for major wireless providers.

MiCollab Softphone

The MiCollab Softphone is a software application that runs on a computer or mobile device and functions as a campus extension but without the physical desktop phone. This allows you to make and receive calls from your workstation or mobile phone using your camupus extension.

Records Requests

To request any telephone service records from ITS, please complete and submit the Access Without Consent form (PDF). For further information, please refer to the Telephone Services Policy section, specifically this Policy detail.