Information Technology Services

Find IT Services

Whether you need to get online, help with your accounts, software, or technical support, ITS can help. Search by keyword, filter by category, or browse IT services organized A-Z below. Looking for software? Check out the IT Software Catalog

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Accounts and Passwords(6) [+]
Identity Management(1)
UCSC Computing Accounts(5)
Administrative and Business(5) [+]
Academic Information Systems(1)
Business Capability and Process Management(3)
Facilities Management(1)
Communication and Collaboration(25) [+]
Conferencing and Telephones(7)
Email and Collaboration Services(12)
Mass Communication and Emergency Notifications(1)
Media and AV(2)
Web Services(3)
Desktop and Mobile Computing(11) [+]
Desktop and Mobile Device Support(5)
Hardware Lifecycle Services(1)
Printing and Related Services(2)
Software and License Management(3)
Information Security(13) [+]
Secure Computing(5)
Security Consulting and Education(1)
Security Incident Response and Investigation(4)
Security Policy and Compliance(3)
Network and Infrastructure(15) [+]
Network and Connectivity Management(7)
Server and Storage Management(8)
Research Computing(10) [+]
Research Software(2)
Research-Specific Computing and Applications(8)
Teaching and Learning(26) [+]
Assessment Systems and Learning Analytics(6)
Classroom Technology and Support(6)
Instructional Technology and Design(8)
Learning Management(10)
Lecture Capture(4)
Polling and Surveys(4)
Student Experience of Teaching Surveys (SETS)(2)

  • Auto Attendant (Call Tree)

    An automated call handling service that greets callers, provides information, and directs them to the right department or voicemail.

  • Automated Call Distribution (Mitel Contact Center)

    A call center solution that manages interactions across multiple channels, including voice, email, chat, and text.

  • AWS Academy

    Free, ready-to-teach cloud computing curricula that prepares students to pursue industry-recognized certifications and in-demand cloud jobs.

  • Business Systems Printing

    Get help adding a networked printer to print from UC Santa Cruz business systems.

  • Calendar (Google Calendar)

    Schedule meetings, keep track of important events, and share your schedule. Manage your personal calendar while creating separate calendars for teams and resources.

  • Campus Network

    Providing and managing online connectivity for the UC Santa Cruz community.

  • Campus Notifications (CruzAlert/SlugSafe)

    Receive official UC Santa Cruz emergency (CruzAlert) and non-emergency (SlugSafe) notifications through email, voice messages, and text.

  • Campus Virtual Private Network (VPN)

    Securely connect to the UC Santa Cruz network from off-campus using a virtual private network (VPN).

  • Campus Wireless Access (eduroam)

    Connect securely with wireless internet access while on the UC Santa Cruz campus.

  • Canvas Course Analytics

    A built-in feature of the Canvas learning management system that provides insights into course components and student activity.

  • Canvas Learning Management System

    The primary learning platform at UC Santa Cruz, connecting students and instructors for course management, assignments, grading, and communication.

  • Canvas Outcomes

    Assess student progress and mastery in alignment with course or program learning outcomes.

  • Canvas Quizzes

    Assess student understanding of course materials through customizable quiz options.

  • Canvas Software Licensing and Integration

    Integrate third-party tools in Canvas to enhance teaching and learning.

  • Classroom Technology

    Technology for teaching and learning is provided in general assignment classrooms.

  • Classroom Technology Hotline

    Get immediate assistance with classroom technology in general assignment classrooms by calling (831) 459-5858 during scheduled instruction.

  • Cloud Hosting (Amazon Web Services)

    Access secure and discounted cloud hosting and storage from Amazon Web Services (AWS) with over 200 full-featured infrastructure and application services.

  • Cloud Storage for Personal and Team Documents (Google Drive)

    Store, access, and collaborate on files securely with your team, department, or campus colleagues.

  • Computer Labs

    Computer labs across campus where students, faculty, and staff can access computers, print documents, and use specialized software.

  • Computer Surplus and Disposal

    Securely dispose of old computer equipment, with optional pickup service.

  • CruzID

    Your unique and essential UCSC account, sometimes referred to as your username, that gives you access to many campus services and systems.

  • Data Center Backup Service

    Protecting servers, applications, and systems by ensuring data recovery and business continuity. This service provides centralized management for archiving and retrieving data.

  • Data Center Virtual Private Network (VPN)

    Securely connect to systems in the UC Santa Cruz Data Center using a Virtual Private Network (VPN).

  • Data Use Agreement Review and Security Attestations

    Get help understanding information security policies, best practices, and procedures when using data on behalf of UC Santa Cruz.

  • Desktop Telephone Service

    A reliable physical desk phone in your workspace for voice communication. Make and receive calls, transfer calls, and check voicemail.

  • Document and Signature Management (DocuSign)

    A cloud-based tool to easily and securely send, sign, and manage online agreements and documents, including signatures that are legally binding.

  • Document Creation and Collaboration (Google Docs, Sheets, and Slides)

    Create, edit, share, and collaborate on documents, spreadsheets, and presentations.

  • Ed Discussion

    A discussion platform integrated with Canvas to facilitate asynchronous online discussions.

  • Email and File Encryption (Virtru)

    Control access and encrypt sensitive data when sharing information via UC Santa Cruz Gmail or Secure File Share.

  • Email lists (Google Groups)

    Create mailing lists and online forums. Control access to Google resources like Calendar, Drive, Docs, and Sites using a single group email address.

  • Emergency Telephone Services

    Quickly connect to emergency services from your personal cell phone or a campus phone.

  • Endpoint Detection and Response

    Protecting computers and networks from complex and ongoing cyber attacks, offering better protection than antivirus software.

  • Event Support

    Planning and on-site event support at on-campus locations and many off-campus locations.

  • Faculty WordPress

    Create and manage simple websites for faculty, graduate students, and research staff to highlight professional research, support instruction, and promote other scholarly activities.

  • GitLab for Instruction

    Develop software and manage projects in a collaborative coding platform.

  • Google Apps-Only Accounts

    An account that creates a campus business email address for an office or organization.

  • Google Sites

    A quick and easy website-building platform, designed for users who want to create websites without coding.

  • Google Workspace Services

    A collection of cloud-based productivity and collaboration tools developed by Google available for use at UC Santa Cruz.

  • Gradescope

    A tool that integrates with Canvas to streamline and standardize paper-based, digital, and code assignments.

  • Guest Wireless Access

    Wireless internet access for guests at UC Santa Cruz on an open access, unsecure network.

  • Hummingbird Open-Access Cluster

    A Linux-based high-performance computing (HPC) system supporting a broad range of research activities at UC Santa Cruz.

  • Hypothesis

    A social annotation tool that allows students to highlight and annotate PDFs, videos, webpages, and more.

  • iClicker (Student Response System)

    A classroom polling tool that helps instructors measure attendance, assess student understanding, and encourage participation.

  • InCommon Digital Certificates

    Digital certificates boost online security, and can be requested to ensure security for websites, servers, applications and more.

  • Information Security Consultation

    Talk to our team to get help understanding cybersecurity policies, reviewing documents, recommending services, and discussing other information cybersecurity topics.

  • Instant/Direct Messaging (Google Chat and Meet)

    Chat messaging and video conferencing services to help facilitate communication.

  • Instructional Design and Teaching Support

    Instructional design support to help instructors and teaching assistants create effective, engaging, and accessible courses for any modality.

  • Instructional Technology Virtual Office Hours

    Instructors, TAs, and staff are invited to attend virtual drop-in office hours for support with instructional technologies.

  • IT Software

    Software that ITS or the UC System has negotiated to make available to UC Santa Cruz for free or at a discounted rate.

  • Lecture Capture

    Instructors can easily record and schedule recordings of their lectures and presentations from classrooms.

  • Library Laptop Kiosk

    Self-service kiosks to check out Dell Windows laptops or power banks for academic use by students.

  • Litigation Support

    Use the expertise of our Information Security team to gather digital information related to legal investigations.

  • Log Management

    A security service that gathers digital records and offers analysis and insights for auditing, solving IT problems, and enhancing information security.

  • Managed Computer Services

    Remote management tools to configure, update, and secure university-owned Windows and Mac computers.

  • Massmail

    Send email messages to a large (1000 people+) subset of the UC Santa Cruz community.

  • Media System Design and Consultation

    Expert guidance on selecting and implementing technology for teaching and learning spaces at UC Santa Cruz.

  • Mobile Device Management (Apple iPad and iPhone Management)

    Management of university-owned Apple iPads and iPhones, ensuring they are configured, updated, and secured with current software and patches.

  • Multi-Factor Authentication (Duo for MFA)

    A secure way to verify your identity and UC Santa Cruz account in addition to your username and password.

  • MyUCSC

    The official UC Santa Cruz online academic information system that gives applicants, students, former students, faculty, and staff personalized information based on their role.

  • National Research Platform: Nautilus Hyperconverged GPU Cluster

    A self-service computing resource available to UCSC researchers who need powerful and scalable GPU-focused computing.

  • Operational Accounts (Functional Accounts)

    An account for testing an application or for computer authentication. They are used by technical roles on campus and are not intended for an individual or an email account.

  • Physical Hosting

    Centralized physical hosting for computer and storage equipment. Best for those that require their own hardware to run workload and/or store data.

  • Physical Security Consultations

    Talk to our team about any concerns related to physical security, the first step in designing and implementing a physical security system.

  • Report a Security Incident

    Report a compromise of the privacy, integrity, or availability of institutional information or other IT resources.

  • Research Computing Consultation & Facilitation

    Talk to our team about approaches to meeting your research computing needs.

  • Research Computing Training and Workshops (The Carpentries)

    Monthly workshops using a hands-on, interactive approach, emphasizing best practices in coding and data management for reproducible research.

  • Research Software Installation for Hummingbird

    Get help installing custom software that’s used with the Hummingbird Open-access Cluster.

  • Residential Network Access (ResNet)

    Secure internet access and technical support for UC Santa Cruz residential students and staff in supported campus locations.

  • Secure File Storage

    Store and share files securely with groups and individual users in a central location managed by ITS

  • Security Exceptions

    Request permission to operate a system, service, or product that cannot comply with information security policies and standards.

  • Security Incident Detection and Response

    You will be contacted if a security incident is detected. Your immediate response is vital.

  • SensusAccess Accessible Document Conversion

    An alternate media and document remediation tool that helps convert inaccessible documents into more accessible formats.

  • Softphones (MiCollab)

    Make and receive calls from your UCSC campus extension using your computer or smartphone—no desk phone required.

  • Software Licensing and Distribution

    ITS negotiates with vendors to make software available to the UCSC community for free or at a discounted rate.

  • Sponsored Accounts

    An account for people performing a service or doing work for UCSC but who are not faculty, staff, or students.

  • Standard Desktop Services

    Support for UC Santa Cruz faculty and staff with everything from new computer setup to securely disposing of old equipment.

  • Storage Options Consultation

    Talk to our team to find out which storage option is best for you.

  • Student Experience of Teaching Surveys

    Surveys that give students an opportunity to share feedback about their experience in the course and experience with instructor(s) and/or TAs.

  • Supplemental Audiovisual Equipment for Instruction

    Additional technology that extends the capabilities of the standard Classroom Technology provided in General Assignment classrooms.

  • Surveys and Data Collection (Qualtrics)

    Create, distribute, and analyze simple or advanced surveys. Collect data for research, teaching and learning, or business needs.

  • Two-Way Radio Services

    Purchase or rent two-way radio equipment for reliable communication across the UCSC campus and surrounding areas.

  • UCSC Email (Gmail)

    Create and send email messages, organize your inbox, and collaborate with integrated chat and video call features.

  • UCSC WordPress

    Create and design your own UC Santa Cruz website using the official web design for departments, divisions, colleges, and other administrative units.

  • UCSC-Devices Wireless Service

    A wireless service specifically designed for faculty and staff to connect their educational devices to the campus network.

  • Vendor Risk Assessments

    Ensure outside vendors follow security best practices when they provide products or services, use sensitive data, or access UC systems.

  • Video Conferencing (Zoom)

    A full-featured web and video conferencing service for online meetings, webinars, virtual teaching, and interactive sessions.

  • Virtual Hosting: Academic

    Secure and efficient shared hosting environment to build and manage virtual servers to support their research, teaching, and learning needs.

  • Virtual Hosting: Enterprise

    Secure and efficient virtual hosting designed to support campus needs for running servers.

  • Vulnerability Scans

    Protect UCSC from potential threats and attacks by finding security weaknesses in system hardware and installed software.

  • Web Forms (Google Forms)

    An easy to use online form builder that integrates with Google Sheets for real-time data collection.

  • Wireless Printing in Computer Labs and Libraries (Wēpa)

    Wireless printing from any computer at designated printing kiosks. UC Santa Cruz uses a cloud-based wireless printing service called Wēpa.

  • YuJa In-Video Quizzing

    A built-in feature of the YuJa Media Management System that allows instructors to create interactive quizzes in existing video content.

  • YuJa Media Management System

    A cloud-based video hosting platform at UC Santa Cruz.

  • YuJa-Zoom Connector

    Automatically transfer Zoom recordings to the YuJa Media Management System.

Last modified: Apr 29, 2025